Hayley Charlton

Privacy & Returns Policy

Hayley Charlton Ltd — transparent, compliant, and fair for customers worldwide.

Effective date: 22 February 2025
Company: Hayley Charlton Ltd
Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
At a glance: We collect only what’s needed, use it responsibly, never sell your data, and give you control. Digital product purchases are non-refundable once access is granted or a download begins, except where your statutory rights apply.

1. Who We Are

Hayley Charlton Ltd provides digital resources, courses, memberships, and related services worldwide. For UK/EU GDPR we act as the data controller.

2. Data We Collect

Data you provide

  • Name and contact details
  • Billing/shipping details
  • Account credentials (if you create an account)
  • Support requests, comments, testimonials
  • Course/membership submissions

Payments are processed by third parties; we do not store full card details.

Data collected automatically

  • IP address, device, and browser info
  • Usage data (pages viewed, actions taken)
  • Approximate location from IP
  • Cookies/pixels (see Cookie Policy)

3. How We Use Your Data

  • Provide and improve our services
  • Process purchases and subscriptions
  • Authenticate and secure accounts
  • Support and service notices
  • Analytics and performance
  • Legal compliance and fraud prevention

Marketing: sent only with consent/where permitted. Unsubscribe anytime via email link.

4. Lawful Bases (UK/EU GDPR)

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interests

5. Sharing & International Transfers

We use trusted processors (hosting, analytics, email, payments, support). We may disclose data to comply with law or during business transfers. For transfers outside UK/EEA we use SCCs/IDTA/adequacy decisions and appropriate safeguards.

6. Security

Safeguards include TLS/SSL, access controls, least-privilege, and monitoring. No system is perfectly secure; protect credentials and contact us if you suspect misuse.

7. Data Retention

  • Account/purchase records: while active + legal/tax periods
  • Marketing preferences: until you opt out/withdraw consent
  • Support correspondence: reasonable period for service improvement

8. Your Rights

UK/EU GDPR

  • Access, rectification, erasure
  • Restriction/objection
  • Portability
  • Withdraw consent

Exercise rights: hello@hayley-charlton.com. UK complaints: ICO.

US & global

We honour applicable local laws, including CCPA/CPRA where relevant. We do not sell personal data.

9. Children’s Privacy

No knowing collection from children under 13 without verifiable parental consent, or local age of consent where higher.

10. Returns & Refunds

Digital products

Non-refundable once access is granted or a download/stream begins, except where required by law.

UK/EU: the 14-day cooling-off period does not apply once you request immediate digital access and acknowledge the waiver at checkout.

Issues: for faulty files/access or duplicate charges, email within 14 days so we can repair/replace or refund if unresolved.

Physical goods (if offered)

  • Returns within 14 days unopened/unused (unless defective)
  • Contact us for authorisation before returning
  • Refund to original payment within 14 days of receipt
  • Exclusions: personalised items, unsealed hygiene items (unless faulty)
  • Return postage: customer pays unless defective/wrong item

Subscriptions & memberships

Cancel renewals any time; access continues to end of paid term. Completed billing periods are non-refundable unless legally required or we failed to provide the service.

This returns policy does not affect your statutory rights (Consumer Rights Act 2015, UK).

11. Changes to this Policy

We update when laws/practices change. See the effective date above. Significant changes may be notified on-site or by email.

12. Contact

Hayley Charlton Ltd, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom — hello@hayley-charlton.com

Governing law: England & Wales. © 2025 Hayley Charlton Ltd.
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